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CAREER HISTORY |
Sept. 2006 - Present: AirPatrol Research Corporation
Technical Support Designer
Responsibilities Included:
- Preparing photography and illustrations for technical and promotional materials
- Graphic design and pre-press: lexan product labels and plaques, business cards, brochures, working with local and remote printers
- Created interactive Flash-based product demonstrations, and auto-run menus for promotional CDROMs and DVDROMs.
- Wrote and illustrated product manuals, online help systems, and other end-user documentation
- Assisted in copy writing and proofreading of press releases, white papers, and other technical and marketing documents.
- Assisted in software/hardware testing and developing and documenting test plans.
- Answered customer support inquiries, and helped to develop internal support systems.
- Created and maintained staff email accounts, aided in spam protection/prevention.
- Helped to specify, implement and maintain internal technical and administrative tools, such as customer helpdesk, bug reporting, product inventory management, CRM, time management, etc.
Major Accomplishments:
- Designed and directed Flash product tutorials to help partners and customers understand Foundry Networks' "Wireless Location Manager" product.
- Implemented multiple redesigns of company web site (airpatrolcorp.com); designed secure web portals for Investor relations and Reseller support and training.
Sept. 2002 - Sept. 2006: Vancouver English Centre (www.vec.ca)
Webmaster/Web Designer
Responsibilities Included:
- Updating, redesigning and backing-up all company web sites, comprising thousands of individual pages written in HTML, Cold Fusion, JavaScript or PHP. Monitoring/recording performance of VEC's dedicated web server. Providing periodic reports on web site traffic, popularity, search engine ranking, etc. Sourcing, ordering, and managing of domain names.
- Increasing site popularity by improving crawlability, inbound links, RSS propagation, and integrating popular tools/services (e.g. free ESL news and online tests, student website builder tools, a public discussion board, and a custom browser toolbar). Added to web revenue by integrating AdSense into major web sites. Managed customers who advertise on our web sites.
- Graphic designer and consultant on promotional ads, brochures, documents, web graphics/banners, slideshow presentations.
- Managing staff email accounts and spam protection; assisting in other network security issues. Providing technical support and training for over 20 Marketing and Administrative staff at the Vancouver campus. Worked with outside contractors or technical support staff whenever required.
Major Accomplishments:
- VEC Online Education" (vec-online.ca): System integration, graphic design, project management, and promotion of VEC's first english grammar e-courses. Developed early business requirements and championed project through to public web launch.
- Cosmetic redesign of all major web sites including vec.ca and study-mexico.com.
- Conversation Cathy - VEC's popular interactive English pronunciation coach speaks over 40 word pairs and 37 pieces of dialogue in clearly-spoken Canadian English. Created using the SitePal API, with lots of custom Javscript menus and event handlers. A SitePal "Site of the Day".
- Led redesign efforts on hundreds of other company web pages on numerous domains by training staff to use in-house CRM system, Dreamweaver, Contribute and custom page templates.
- Led the selection of a new ISP and the migration of Cold Fusion sites and datasources, reducing cost and improving reliability of all public web sites.
- Increased staff productivity by improving functionality/features of proprietary web-based administrative tools (e.g. sales agent management database, online student registration system, student test results, etc.)
- Championed, created and managed numerous promotional email lists containing thousands of subscribers.
Dec. 1999 - Aug. 2002: Sentry Telecom Systems Inc.
GUI Design Specialist
Responsibilities Included:
- GUI design for all product development projects; design and technical specification; mockups, flowcharts and documentation
- Graphic design and pre-press: logos, cards, promotional brochures, tradeshow displays, presentations
- Wrote and illustrated online help systems, product manuals and other end-user documentation
- Assisted in competitive analysis; copy writing and proofreading of marketing documents
Major Accomplishments:
- "Phonewall" Product Design: Developed web-based GUI using HTML, JavaScript, DHTML
- "Chronicle" Product Design: Developed Windows-based GUI using Visual Basic.
- Redesigned company web sites; supervised design of proprietary web content mgmt systems in Cold Fusion (See http://www.sentrytelecom.com and http://www.ctidiversified.com)
May - Nov. 1999: TranDirect.com Technologies Inc.
Art Director
Responsibilities Included:
- Directing design/pre-press for promotional materials, tradeshow displays, and internal forms
- Assisting in market research, business analysis; copywriting, proposals and quotes
- Webmaster for company web sites, created database-driven site editors, mailing list, etc. using Cold Fusion
- Involved in most aspects of daily operations; wrote proposals, quotes, billing reports
Major Accomplishments:
- Customizing JSP-based Internet banking systems for First Heritage and Northern Savings credit unions
- "Business Connect" Design Team: collaborated on system architecture and GUI design for proprietary e-commerce payment gateway
- "TranDirect.com AKiosk Internet Banker" Design Team: collaborated on GUI design for touch-screen Internet banking kiosk
- First Heritage Savings: maintenance/support for web site and home banking systems
Nov. 1998 - Apr. 1999: Stargate Connections Inc.
Web Designer/Graphic Artist
Responsibilities Included:
- Designed and integrated corporate web sites, creating screen mockups and design specs
- Programming and code customization of web sites using Cold Fusion and JavaScript
- Site maintenance, customer support, assisting in sales calls, quotations, internal marketing and promotion
Major Accomplishments:
Sept. 1993 - Oct. 1998: TVI Interactive Systems
Art Director
Responsibilities Included:
- Managed creative staff and resources; assigned creative duties for all projects; Promoted to the company Executive in 1996; involved in operations, management, legal, human resources
- Graphic design and production for TV, PC and Internet software development projects; storyboards, flowcharts, mockups, GUI layouts and specs, technical documentation
- Graphic design and direction of pre-press for internal promotional materials, logo/corporate branding design; led staff in creative brainstorming sessions
- Assisted in marketing strategies, business analysis, copywriting, sales/support, proposals and quotations
Major Accomplishments:
- GUI and graphic design for "VanCity Direct" TV, PC and Internet home banking products (VanCity Savings Credit Union/Rapport Interactive)
- GUI and graphic design for Super Nintendo home banking system (Nintendo of America)
- Web design/programming for www.fibrotein.com. (Mohawk Oil/EDS Canada)
Mar. - Sept. 1993: Hyper Spective Innovations
Art Director
Responsibilities Included:
- Graphic and GUI design for TV-based home banking prototype; storyboards and mockups
Major Accomplishments:
- VCTV home banking platform development (VanCity Savings Credit Union)
1992 - 1993: BNG Design Group
Freelance Graphic Artist
Created graphics/animation for promotional videos; logo and business card design; customer relations; teaching computer graphics courses; designed GUI for home banking proposal; storyboards and mockups
1992: Capilano College
Instructor
Co-taught "Introduction to Computer Animation" for the Media Resources Dept. of Capilano College. I was responsible for the hands-on component of the course, teaching 2D-animation techniques using commercial animation software.
1989 - 1992:
Computer Consultants Int'l
Instructor
Taught courses in introductory computer use, computer graphics, and desktop video for the Vancouver School Board Evening Program. Designed lesson plans, instructional materials, and a 64 page illustrated course manual.
1991 - 1992:
Real News Photography
Consultant/Graphic Artist
Part-time consultant to a small business. Experience included programming (ARexx), developing and maintaining a BBS, creating 3D animation, video effects and titling for promotional videos, and designing newspaper ads.
May 1989
- Aug. 1991: ECCAD/Knowledge Network
Graphic Artist
Responsibilities Included:
Created 2D/3D computer animations for the educational TV series "Material and Form", researched technical and graphical methods, and provided general project support.
Major Accomplishments:
"Material and Form", an award-winning ten-part educational telecourse teaching processes, materials, history, and techniques for building and making three-dimensional art. Each episode required 20-30 seconds of animation to describe a particular material or process.
June 1986, 1988 - 1989:
Vancouver School Board
Artist in Residence
Worked with Elementary and Secondary art students, introducing them to computer paint programs. Initiated project combining students' CG with hand-drawn or appropriated images; explored creative uses of printers, copiers and video equipment.
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| TECHNICAL SUMMARY |
Graphics and Interaction Design:
Adobe PhotoShop, ImageReady, Visio, Adobe Illustrator, Corel Draw, Dreamweaver, PowerPoint, Flash, Pinnacle Studio, Video Toaster, plus a variety of graphics, video editing/titling and animation packages on alternative platforms.
Implementation and Integration:
HTML, Cold Fusion, PHP, Visual Basic, JavaScript, JSP, MetaHTML, Rexx, some Perl and Tcl, RCS, Visual SourceSafe, MSProject, MSOffice, web server administration (Windows NT and Linux), Linux/Unix Shell, Telnet, FTP.
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